Service Desk Analyst

Sopra Steria Recruitment
£14 per hour
07 Nov 2017
15 Nov 2017
Contract Type
Full Time

Service Desk Analyst – Havant – 6 months

My Havant based client are currently looking to recruit several 1st line Service Desk Analysts for an initial 6 month contract with an hourly rate of £14 per hour.

Working as part of a close and cooperative team, this role involves providing IT support to our internal customers, who use a wide variety of applications on a number of different platforms across the internal group. The role involves answering incoming calls, or processing incidents raised by self-service, and using the information provided by the user to restore service as efficiently as possible.

As a Service Desk Analyst you will act as initial Incident Manager and will assess, escalate and co-ordinate each contact as needed. Based on the information received from the caller, you will provide full and accurate advice to their customers in a professional and courteous manner.

As well as enjoying working under pressure and as part of a team, you will have excellent Customer Service and Interpersonal skills. You will have strong analytical abilities and be able to problem solve, manage your own time well and meet work-based targets. You will have previous IT experience and an understanding of the Service Desk function and its role within IT.

Skills & Qualifications Required for Job:

Excellent customer service skillsExceptional interpersonal skillsA good understanding of, and passion for, ITExcellent communication skillsStrong analytical skillsAbility to work under pressure and as part of a teamAbility to problem solve and manage your own timeUnderstanding of the Service Desk function and its role within ITGood understanding of IT Security PoliciesA relevant IT qualification

Knowledge and experience of the following products –

Active DirectoryMicrosoft Office including Outlook (2010 – 365)ExchangeServiceNowWindows 7-10 EnvironmentsCitrix EnvironmentsSkype for Business
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