Service Desk Analyst
Our client is currently seeking a dynamic and enthusiastic 1st line support technician; to join an established fast paced team in the Northeast.
To provide first line technical support to internal employees, assisting them with PC, Server, networking and hardware problems via phone and email.
Duties and Responsibilities
To provide 1st line technical support queries professionally and efficiently, maintaining a high degree of customer service.
- To ensure that all SLA’s are met.To take ownership of user problems, perform a technical diagnosis and fix the issue remotely.To document all calls on the call logging system.To maintain user security on all systems.
- Knowledge of Microsoft based operating systems with emphasis on Windows XP / Vista / Windows 7 and MS Server 2003 / 2008.Knowledge of Active Directory.Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills.Excellent telephone manner.
This is an evening role and you would be required to work various shifts between the following hours – 37 hours in total
Monday – Friday 4pm – 12am midnight
Weekends between 9am – 10pm.Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities. In the meantime, please keep checking for suitable vacancies or download the free NRG iPhone App from the App store for up to date searches.
This job was originally posted as www.cwjobs.co.uk/job/77516799