Service Desk Analyst

Northern Recruitment Group
Newcastle Upon Tyne
£8.50 per hour
07 Nov 2017
15 Nov 2017
Contract Type
Full Time

Our client is currently seeking a dynamic and enthusiastic 1st line support technician; to join an established fast paced team in the Northeast.

To provide first line technical support to internal employees, assisting them with PC, Server, networking and hardware problems via phone and email.

Duties and Responsibilities

To provide 1st line technical support queries professionally and efficiently, maintaining a high degree of customer service.

    To ensure that all SLA’s are met.To take ownership of user problems, perform a technical diagnosis and fix the issue remotely.To document all calls on the call logging system.To maintain user security on all systems.
Key Skills –

    Knowledge of Microsoft based operating systems with emphasis on Windows XP / Vista / Windows 7 and MS Server 2003 / 2008.Knowledge of Active Directory.Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills.Excellent telephone manner.
This role would suit an ambitious IT technician who has a good blend of hardware and software experience.

You must be immediately available.

This is an evening role and you would be required to work various shifts between the following hours – 37 hours in total

Monday – Friday 4pm – 12am midnight

Weekends between 9am – 10pm.

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