Second Line Support Analyst - PMS / EPoS / Roomlynx

Global Technology Solutions Ltd
£19500 - £20500 per annum
07 Nov 2017
15 Nov 2017
Contract Type
Full Time
We are looking for a Second Line Support Analyst to join a fantastic organisation in Shrewsbury.

Salary: £19,500 rising to £20,500 after probation. Depending on experience on this role could offer up to £23,000.

Due to location and working hours this role will be better suited to a car driver.


The ideal candidate would be proficient in the following areas:
*Organisational skills and the ability to prioritise work load
*Strong verbal communication skills - ability to discuss issues in both technical and non-technical terms
*Meticulous written skills
*A good degree of patience
*Strong problem solving skills
*Ability to work independently
*Excellent customer service skills
*Working within an IT Helpdesk

Prior experience in the following areas would be considered an advantage but not essential:
*Microsoft desktop operating systems (XP / 7 / 8 / 8.1 / 10)
*Microsoft server operating systems (2003 / 2008 / 2012)
*Microsoft Excel
*Networking (O/S level)
*SQL Server or other database platforms

This position will be working on the 2nd line tier of the support desk. The role is to support all of the products from our two property management systems (PMS), our Electronic Point of Sale (EPoS) system, Channel Management System (Roomlynx), and our many interfaces to 3rd party systems such as till systems, phone systems, door locking, heating, etc.

Part of the role will include troubleshooting and providing recommendations on hotel server / workstation / networking when required to ensure the products are installed in a secure and optimal environment.

* The support desk covers the hours of 6:45am to 11pm 365 days a year.
* During the probationary period standard office hours are 9am to 5:30pm Monday through Friday.
* Upon completion of the probationary period the engineer will join the junior support rota, this rota covers the hours of 7am to 11pm covering 7 days a week. The engineer will work 5 8 hours days over this week ranging from 7am to 3:30pm through a variety of shift times to the 2:30pm to 11pm shift. At this stage the engineer will mostly be involved in supporting our on premise software.

If you have the above skills and experience please apply now!

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