1st/2nd Line Support Engineer

Premier Group Recruitment
07 Nov 2017
15 Nov 2017
Contract Type
Full Time
A market leading client of mine is looking for a 1st/2nd Line Support Engineer to join their team in Manchester, near Manchester Airport, on a permanent basis.

Responsibilities of the 1st/2nd Line Support Engineer:
  • To deal with 1st & 2nd line issues logged to the IT Helpdesk via telephone and email, using remote connection technologies
  • Raise tickets with detailed an accurate information, to aid the team to resolve issues as efficiently as possible.
  • Manage time effectively to resolve more time-consuming issues and requests

Requirements of the 1st/2nd Line Support Engineer:
  • The IT Helpdesk Technician will have proven Helpdesk experience, providing support at 1st line and managing expectations to resolve more time-consuming issues and requests.
  • Foundational understanding of networking protocols such as DHCP & DNS.
  • Knowledge of MS Windows and Microsoft Office applications, including configuration of Outlook.
  • Good documentation skills to provide clear and precise knowledgebase articles, to formulate procedures and assist in resolution of recurring issues.
  • Knowledge of networking and data communications, such as network drive mapping, understanding of UNC paths.
  • User administration in a Windows Active Directory environment.
  • As well as software support, hardware support will be required so an understanding of desktop maintenance tools is essential, such as defrag, chkdsk with the ability to guide the end user through troubleshooting of physical connections.

The successful 1st/2nd Line Support Engineer will be paid anywhere up to £24,000.

If interested, please apply immediately. We also offer up to £500 for successful referrals.

Premier are acting as an employment agency
This job was originally posted as www.cwjobs.co.uk/job/77529519