Customer Engineer

Hays Talent Solutions
£21000.00 - £27000.00 per annum
07 Nov 2017
16 Nov 2017
Contract Type
Full Time

IT, Windows 10, Support

Customer Engineer

08:00 - 20:00 shift pattern Monday - Saturday

Competitive Salary plus benefits

If you've set your heart on a career in IT, join Europe's leading independent provider of IT infrastructure services as a Customer Engineer and you'll find there's everything in place for you to realise your ambitions. The Global Infrastructure Operations Division forms the core for Infrastructure Support for most of the Contractual Services delivered to our customers from Event Management through to Data Centres.

Main Responsibilities

  • We are looking for an engineer to be based on one of our government customers in Croydon.
  • You will be working primarily on an IT Tech Bar supporting laptops, Smartphone and other mobile devices.
  • The successful candidate needs to be able to be approachable and be comfortable speaking to people of all levels of seniority as well as be able to being able to adjust the way that they discuss technical resolutions to the technical level of the customer.
  • You will working within a team of approximately 5 engineers in a shift pattern covering the hours of 08:00 - 20:00 Mon - Sat (this is subject to change).

Essential Skills

  • Knowledge and understanding of Windows 10
  • Experience working in an IT corporate environment
  • Experience of laptop hardware breakfix (preferably on Lenovo and Dell hardware)
  • Excellent customer facing skills
  • Must be able to articulate advice and technical resolutions to people with differing technical knowledge
  • Adaptable and welcoming of change and communicating change to customers
  • Be willing to work on an 08:00 - 20:00 shift pattern Monday - Saturday
  • Eligible for SC clearance

The Ideal Candidate

  • Current SC clearance
  • Dell and Lenovo hardware certifications
  • Windows 10 accreditations
  • Experience working on an IT Tech Bar
  • Experience of Windows 10 within a corporate environment
  • Experience supporting Smartphone and other mobile devices (installations and issue resolution)
  • Driving licence

If this sounds like the ideal job for you then please apply now or call Richard on 01162615042 to find out more.

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