Help desk Analyst required to provide 1st line IT help desk support and administration, and to ensure the efficient service management of the IT infrastructure and systems.
This is an excellent opportunity to join a growing IT department within a financial services environment with up to date technology and offering a salary of £18,000 + benefits
Help desk Analyst must provide evidence of working in a technical role within a comparable organisation with the following technical knowledge:-Understanding of service desk and incident management methodology and operationLogging of IT Service desk service requests and incidentsAdministration and management of service requestsInstallation/build of desktop PCsPBX directory/extension managementWindows 10, 7Windows Server 2012, 2008Detailed MS Excel knowledgeMS Office skillsPC support skills Active Directory Skills and awarenessBasic SQL knowledge and use of SSMSKnowledge of Voice/PBX systems/directory management – NECSysAid system administrationUnderstanding of switching and routing technologyMS ExchangeVMwareWireless5 GCSE at Grade C or above including Maths and English or equivalent
The Help desk Analyst will be responsible for a variety of technical responsibilities including:-Answering helpdesk/IT department telephone calls and queriesCall logging of helpdesk service requestsService management and administration of service requestsManagement and administration of the company’s service management platform (SysAid)Desktop PC builds and decommissioning; installation of desktop softwareProduction of monthly service management statistics and MIMoves, changes and setup of new users and equipment including Active Directory
Apply now for this fantastic opportunity to join a growing IT department within a financial services environment to expand your skills and experience including working with up to date technology and offering a salary of £18,000 + benefits
This job was originally posted as www.cwjobs.co.uk/job/77511423