Junior Helpdesk Coordinator / Service Desk Administrator

Recruiter
Big Red Recruitment
Location
Tamworth
Salary
£25500 per annum + hol,pens
Posted
07 Nov 2017
Closes
15 Nov 2017
Contract Type
Permanent
Hours
Full Time
Global organisation| FTC with long term prospects

This market leading global retailer is seeking a Junior Helpdesk Coordinator / Graduate Service Desk Administrator for a 12 month fixed term contract which has long term prospects.

The successful Junior Helpdesk Coordinator / Graduate Service Desk Administrator will be working within an Application & Software team where you will be the primary point of contact for support issues raised and you will coordinate and manage escalations.

Role:Junior Helpdesk Coordinator / Graduate Service Desk Administrator

Location:Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.

Salary: £25,000 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, maternity and adoption pay and bike to work scheme)
term:12 months FTC with long term prospects

The duties of theJunior Helpdesk Coordinator / Graduate Service Desk Administrator will include:

* Monitoring, assessing and assigning Service Desk tickets
* Liaising with developers and end users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required

The following experience is required for the Junior Helpdesk Coordinator / Graduate Service Desk Administrator role:

* Experience involved with a IT Service Desk would be beneficial
* Familiar with Windows Operating Systems
* Experience of working in a development environment is desirable
* ITIL background would be a great benefit

Big Red is a specialist IT recruitment partner working on this campaign on an exclusive basis with interview dates booked for December. This is a fantastic opportunity, if you would like to be considered, please apply through the link!

The role is based at the busy Tamworth office which is easily commutable from Lichfield, Burton-on-Trent, Birmingham, Solihull, Sutton Coldfield, Nuneaton, Leicester, Coventry, Loughborough, Leamington Spa, Warwick, Stafford, Derby, and surrounding areas.



This job was originally posted as www.cwjobs.co.uk/job/77518888