IT Support Technician

ProClinical Limited
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
ProClinical is seeking an IT Support Technician for a global CRO, to be based in Reading, Uk on a permanent basis. Job Responsibilities: * Handling on-call responsibilities for production systems, requiring working knowledge of hardware, operating systems, and shrink-wrap applications. * Installing and maintaining PC hardware and software to ensure use of standard configurations among location. * Providing system administration for the Help Desk system. Developing and maintaining knowledge base information. Providing solutions for reported problems. * Researching, analysing, and implementing patches and upgrades to fix operating system problems and vulnerabilities. * Maintaining equipment inventories. Controlling inventory movement at the end of equipment lease or warranty. * Following Standard Operation Procedure (SOPs), system development life cycle methodology, policies and standards. * To be considered for this role you must have the following attributes: Skills and Requirements: * Good knowledge and understanding of end to end flow of technology. * Intermediate trouble shooting skills (software, operating systems, user provisioning, user management, hardware, multi-functional devices, mobile devices, connectivity and email) * Good communication skills (written and verbal). * Ability to prioritize tasks, multi-task and respond to reported incidents in a timely manner. * Ability to determine best solution for reported incidents. * Together with a competitive salary, we offer a comprehensive range of benefits and an excellent working environment. As we continue to expand, there will be career opportunities on a truly global scale. To Apply: Please click on the Apply button. Please include a short note outlining why you are interested in the role and why you think you are suitable. In case you have difficulty in applying or if you have any questions, please call Sam Walker on [Phone number removed] or upload your CV on our website - [URL removed] A full job description is available on request. ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
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