IT Service Desk Manager / London / £35,000 - £37,000 FTC

Franklin Bates
London (Greater)
From £35,000 to £37,000 per annum
07 Nov 2017
15 Nov 2017
Contract Type
Full Time

IT Service Desk Manager / London / £35,000 - £37,000 FTC

Based in impressive offices in North West London, Franklin Bates have the pleasure of working with a prestigious non-profit making organisation, this ever-expanding specialist department are professionals in improving structures around the UK. The IT department of this company are looking for a capable, enthusiastic individual to join them as a Service Desk Manager to help lead their support function and deal with a business merger and fresh IT set up.

You will be very user centric, have huge visibility to the rest of the business and be well prepared to align structures and ITIL process into their busy Support function. The key to this role will be the engagement with company departments and understanding stakeholder management in order to streamline processes. You will be managing the service desk with 2 or 3 other support engineers across 1st – 3rd line and have exposure to Tech and administration elements of the business. You will be reliable, friendly and understand IT at a reputable level.

In return you will be offered the perfect opportunity to progress and learn more about IT in a welcoming and hospitable environment, you be surrounded by intelligent and likeminded individuals and have the backing to advance into your preferred IT area.

Key skills:

  • 4+ years’ experience with hands on 2nd – 3rd line support experience, installing and configuring hardware and software in a commercial environment
  • Excellent understanding of ITIL processes
  • Good time management and prioritisation abilities
  • Customer facing approach and a keen attitude
  • Experience with Infrastructure, Windows, HP / Dell servers and Office would be a bonus

You will be based out of their impressive offices in North West London and they are offering £35,000 - £37,000 depending on experience.

Please apply to this role if you are looking for an excellent opportunity to further your career within IT and technical support and are looking for an approachable and helpful company to help you do so.

ITIL / Support Engineer / 3rd Line / Third Line / Service Desk / Manager / Infrastructure / Windows / Servers / London / Active Directory

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