IT Support Analyst

Douglas Scott
£20000 - £30000 per annum + Good Package
07 Nov 2017
15 Nov 2017
Contract Type
Full Time
18 months + Legal experience is essential

A fantastic opportunity has become available for an experienced IT Support Analyst to join an established Legal Firm based in Liverpool, Manchester & Preston (Opportunities at each individual office).

You will provide 1st and 2nd Line support services and BAU for all IT issues. The role will require an excellent ability to interact with different people, solve problems and to create business understanding of how to use the technology effectively.

Day to day responsibilities include:

* Logging helpdesk calls and dealing with 1st line issues
* Remote and desk-side application support
* Referring issues to 3rd line support and/or external service providers
* Experience supporting Case/Document Management systems - ideally Visualfile / Lexis Nexis.
* To administer, configure and troubleshoot issues
* Escalate requests to the correct team

Skills & Experience Required

2-3 Years operating in a similar role ideally within a legal IT Department or a professional services organisation
Excellent knowledge of Microsoft Office outlets
Understanding/Exposure to leading Legal software applications
Experience providing remote assistance
Strong communication skills
Customer-centric attitude

To ensure you are considered for this role please submit your application / CV ASAP. Feel free to call me on 0203 755 3441 for a confidential discussion.

Please contact Isaac Riley, Legal IT Recruitment Consultant, to discuss this role in more detail or you can apply through the vacancy for immediate consideration.

Douglas Scott are Legal Recruitment experts and the UK's leading law firms trust us with their IT vacancies so you can therefore apply for our Legal IT jobs with confidence. We are a regulated Recruitment Consultancy and we will discuss this and any future role with you and seek your approval before submitting an application directly to the decision maker.

Please see our website ( for more Legal IT jobs nationwide.
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