Customer Service Advisor / Helpdesk Coordinator

Recruiter
James Wilcockson Associates Limited
Location
Leeds
Salary
£20k - £25k pa
Posted
07 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

Customer Service Advisor / Helpdesk Coordinator - up to £25,000, Full Time Position, 20 Days Holiday + Bank Holidays

We are currently recruiting for a Customer Service Advisor / Helpdesk Coordinator to join our dynamic and driven team based in the LS15 area of Leeds. Our client is a reputable company going through a period of growth, offering an excellent opportunity to gain experience in a fast-paced, rewarding, customer-driven organisation. This job is also offering a fantastic opportunity of fast track progression for the right people!

As the Customer Service Advisor / Helpdesk Coordinator, your job will involve:

Dealing with incoming calls and emails from customers and other departments

Dealing with 1st line queries

Take ownership for customer queries, dealing with them efficiently and professionally

Document queries according to process, categorizing urgent queries when necessary

Working effectively with internal departments to ensure customers receive an exceptional service

Monitoring and dealing with your own workload independently

Representing the company with a first-class standard service

Escalating calls to 2nd line technical team if required

General administration duties.

Excellent progression plan

The successful Customer Service Advisor / Helpdesk Coordinator will have:

Experience working in Customer Service focused job is an essential requirement

Superb communication skills both verbal and written.

Genuine interest in technical products and new technology is essential

Results orientated and focused

Experience working within a technical environment would be an advantage

Logical thinker

Ability to prioritise, particularly at busy periods

A team player, with an efficient and proactive approach

Smart appearance and professional attitude.

GCSE's Grade C or above in Maths & English

What are we offering?

Up to £25,000

Excellent Working Environment

20 Days Holiday + Bank Holidays

Shift Available, 6am to 3pm, 8 to 5pm, 8am to 6pm, 1 hour lunch

Application Process

Once your application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.

Customer Service Advisor / Helpdesk Coordinator, LS15 - Salary up to £25,000, Full Time Position, 20 Days Holiday + Bank Holidays

If you have not heard back within 10 working days please assume your application has been unsuccessful

In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency


This job was originally posted as www.jobsite.co.uk/job/959482828