Customer Service Advisor / Helpdesk Coordinator
Customer Service Advisor / Helpdesk Coordinator - up to £25,000, Full Time Position, 20 Days Holiday + Bank Holidays
We are currently recruiting for a Customer Service Advisor / Helpdesk Coordinator to join our dynamic and driven team based in the LS15 area of Leeds. Our client is a reputable company going through a period of growth, offering an excellent opportunity to gain experience in a fast-paced, rewarding, customer-driven organisation. This job is also offering a fantastic opportunity of fast track progression for the right people!
As the Customer Service Advisor / Helpdesk Coordinator, your job will involve:
Dealing with incoming calls and emails from customers and other departments
Dealing with 1st line queries
Take ownership for customer queries, dealing with them efficiently and professionally
Document queries according to process, categorizing urgent queries when necessary
Working effectively with internal departments to ensure customers receive an exceptional service
Monitoring and dealing with your own workload independently
Representing the company with a first-class standard service
Escalating calls to 2nd line technical team if required
General administration duties.
Excellent progression plan
The successful Customer Service Advisor / Helpdesk Coordinator will have:
Experience working in Customer Service focused job is an essential requirement
Superb communication skills both verbal and written.
Genuine interest in technical products and new technology is essential
Results orientated and focused
Experience working within a technical environment would be an advantage
Ability to prioritise, particularly at busy periods
A team player, with an efficient and proactive approach
Smart appearance and professional attitude.
GCSE's Grade C or above in Maths & English
What are we offering?
Up to £25,000
Excellent Working Environment
20 Days Holiday + Bank Holidays
Shift Available, 6am to 3pm, 8 to 5pm, 8am to 6pm, 1 hour lunch
Once your application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.
Customer Service Advisor / Helpdesk Coordinator, LS15 - Salary up to £25,000, Full Time Position, 20 Days Holiday + Bank Holidays
If you have not heard back within 10 working days please assume your application has been unsuccessful
In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency
This job was originally posted as www.jobsite.co.uk/job/959482828