Application Support Engineer

07 Nov 2017
16 Nov 2017
Contract Type
Full Time

Application Support Engineer (.Net)

Type: Permanent

Location: Derby

Salary: Market rate

Start: ASAP

Reporting to: Service Desk Manager


Hunter Macdonald are currently looking for an experienced application support engineer / developer to join us on a permanent basis. The successful candidate will provide 2nd line support expertise and problem management ownership to resolution, for a wide range of applications used by internal and external customers.

Based in Derby, this is a great opportunity to join one of the most exciting, innovative, prestigious and forward thinking technology enabled organisations in the UK.

Key Responsibilities

  • The role will support the transition and ongoing delivery of services for one of the UK's most exciting development programmes.
  • Expected to accurately identify, resolve, escalate and record IT problems via the ITSM Remedy tool, phone and email.
  • Respond to and resolve 2nd line Application incidents and requests to maintain/exceed contracted service levels.
  • Be aware of and push achievement of KPI's and SLA, OLA.
  • Regularly communicate with the users and wider Managed Service team to keep them updated and informed.
  • Ensure a proactive approach to providing excellent customer service is maintained.
  • Maintain accurate service and incident records and update the ITSM tool accordingly.
  • Knowledge of Agile project delivery
  • Familiarity with PSN / Service Provider Gateway integration.
  • Good knowledge of IIS, Team Foundation Server

Essential experience, knowledge and background required

  • Service Desk experience is essential as is customer and supplier management skills encompassing working closely with 3rd line support and developers.
  • The right candidate will have exceptional customer service skills and a good understanding of ITIL end user support
  • Some experience with HTML, JavaScript, CSS, AJAX and JQUERY
  • Good experience with an ITSM service desk tool preferably BMC Remedy.
  • Good understanding of monitoring systems. Preferably BMC Patrol or Nimsoft but not mandatory
  • ITIL v3 experience / knowledge
  • Good rounded knowledge of IT infrastructure, networks, applications and integration.
  • Some experience of application support i.e. .net, VB scripts, C# etc.
  • Good working knowledge of Microsoft SQL Server
  • Candidate must be currently or willing and eligible to achieve SC Clearance

Beneficial experience, knowledge and background - areas you will learn over time if not current skills

  • The ability to organise time and schedules to the customer requirements together with accurate documentation management and SharePoint updates.
  • Hold various MCP, CCNA accreditations.
  • Experience in BizTalk and related technologies
  • Some experience or understanding of any of the following - SiteCore / GlassMapper / MVC Widgets. K2, MVC
  • EF6, JQuery / CSS, WCF / Web API Web Services and SQL Server 2014 Development and above.
  • Understanding of SOA principles and integration approach for messages, orchestrations, business rule and business monitoring
  • Transition experience in Government / secure systems
  • Mentality of first time fix
  • Experience of working with and management 3rd party support
  • Knowledge of Agile project delivery
  • Familiarity with PSN / Service Provider Gateway integration.
  • Good knowledge of IIS, Team Foundation Server

Hunter Macdonald is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector.

We deliver IT Transformation and Delivery services to some of the most well-known organisations in the world and can count 18% of the FTSE 100 as clients, delivering services across a number of different sectors.

Hunter Macdonald have ambitious growth plans for the next few years and will continue to win and deliver multi-million pound projects, offering a fantastic opportunity for all permanent members of staff to grow with us and carve out a challenging, successful and rewarding career.

If you are interested in being a part of our continued success please let us know. if you are not successful in this opportunity we will keep your CV on our database for review against future opportunities'.

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