1st and 2nd Line IT Analyst

Computerworld Personnel Ltd.
Bristol (City Centre)
£22k - £25k pa + benefits
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
**New role** 1st and 2nd Line IT Analyst - to £25,000 - North Bristol

I am currently seeking an IT Analyst to work in a growing IT team for a fantastic and expanding company who are based in North Bristol.

The successful candidate will provide 1st and 2nd Line support, both phone based and face to face, to a network of internal customers on a wide variety of issues. You will ensure that all problems are either solved or escalated to the 3rd Line Engineer, who you will work very closely with.

You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support and work on a variety of tasks across IT on a daily basis. You will work on and fix server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to resolve yourself.

Experience of supporting some or all of the following technologies is required:

- Windows Server
- Active Directory
- Network issues (Cisco)
- Building and fixing laptops and desktop PCs
- Printer and scanner fixes
- 1st and 2nd Line IT Support
- Helpdesk or Service Desk experience in a phone based environment

Excellent communication skills and organisational skills are essential prerequisites of this role.

This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for technical progression for those who shine in the IT department. It is an ideal chance for an IT Analyst with 1st and 2nd Line support experience in a commercial environment who is looking to move into a friendly, supportive and busy team. You would be joining a small IT team, so this would give you scope to work on a wide variety of different issues on a daily basis and rapidly expand your skillset.

This is an urgent vacancy, so please apply immediately to avoid disappointment!

Key words: 1st line, 2nd line, support, projects, "Active Directory", Software, Hardware, Applications, Security, Laptops, PCs, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange
This job was originally posted as www.jobsite.co.uk/job/959482553