Support Engineer

Berkeley Square IT Ltd
London (Greater)
£130 Per Day
07 Nov 2017
15 Nov 2017
Contract Type
Full Time

IT Support Analyst 1st / 2nd line

£130 per day

My client is looking for an experienced IT support analyst to join a dynamic and exciting organisation.

The IT support analyst will work within the Infrastructure team to provide solutions, support and development of the organisations network.

Support, daily management and development of:

  • E-mail Systems, Exchange environment, Content filtering, TLS,
  • Internet browsing and content filtering
  • All external facing systems
  • VPN Services, IPSec, SSTP, IAG, CheckPoint, SSL
  • Terminal Services
  • Server virtualisation using (Hyper-V, VMware etc...)
  • Routers and Switches (Cisco, HP etc...)
  • Active Directory, DNS, DHCP, GPOs, WINS, Replication, Sites
  • Time Synchronisation across the network
  • UPS Management
  • Security Systems - Antivirus, USB Encryption, Bit-Locker
  • Management, testing and application of Updates for Servers/Appliances and Clients
  • Responsible for providing reports and statistics on the network and its systems to IT management as required
  • To keep up to date with technological changes in the IT industry and to develop new skills in response to these and in accordance with the companies requirements
  • To assist in the specification and procurement of new systems
  • Highlight any urgent patches/hot-fixes/security updates that are required on company systems
  • Investigation of all security breaches/antivirus alerts and provide report on entry-point along with remedial actions
  • Develop efficient creation methods of systems (clients and servers)
  • Creation and maintenance of IT technical documentation
  • Provide IT systems solutions for requirements as advised by management
  • Creating network and server diagrams and ensuring they are up to date
  • Assist in the creation of departmental forms
  • Liaising with Contractors
  • 1st line telecoms support
  • Assist in project work and testing as directed by management
  • To be courteous, tactful and patient at all times and to exercise the highest standards of customer care

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