Travel Insurance Advisors

Finley George Recruitment Ltd
Bristol (City Centre)
£17,000 to £18,000
07 Nov 2017
16 Nov 2017
Contract Type
Full Time

We are recruiting for Travel Insurance Customer Advisors for our client based in central Bristol. This is a great opportunity to join a growing vibrant organisation which offers great scope for long term career progression.

In this role you will be taking to customers regarding Travel Claims, taking down details and explaining processes.

Duties would include:

  • Acting as the first point of contact for customers who are abroad and require assistance during their travel or relating to new or on-ongoing travel claims
  • Registration and creation of new cases on the internal system
  • Proper application of the triage system
  • Informing the insured of the correct procedures in an empathetic and efficient manner
  • Handling calls in a clear and concise manner, meeting Service Level Agreements
  • Understanding policy terms and conditions of the different insurance contracts
  • Verifying policies using database, when necessary
  • Handling customer enquiries politely, meeting standards of customer service excellence specifically in the areas of travel and assistance
  • Handling of expressions of dissatisfaction or complaints
  • Completing administrative duties e.g. managing internal inboxes
  • Capturing of all relevant case information

Company Competencies:

  • Customer Focus
  • Commitment
  • Innovation
  • Problem Solving
  • Business Understanding
  • Flexibility
  • Analysis & decision making
  • Quality & results orientated
  • Communication/Influence
  • Drive for Results
  • Service Excellence
  • Team Building/Team Player

Experience Knowledge:

  • Previous experience in customer services is a must but from any background
  • Friendly and professional telephone manner is essential
  • Fluency in English is essential
  • Fluency in other languages (French, Spanish, Italian, Portuguese, German, Greek, Turkish) will be a distinct advantage
  • Working hours: you will be required to work 37.5 hours per week on a rotating shift pattern (including weekends and Bank holidays). The following times will apply:- Early shift - 07.30 to 16.00, Day shift - Between 10.00 to 18.30, Late shift - 13.30 to 22.00

For more information please contact Rachel

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