Video Conference Support Engineer

Polar Recruitment Services Limited
£25k - £27k pa
07 Nov 2017
15 Nov 2017
Contract Type
Full Time

Video Conference Support Engineer

£25,000 ~ £27,000 per annum

For this role you will be based within one of the leading Hi Tech companies in the world, working within the video conference operation in UK covering Europe, CIS Middle East and Africa.

You will use your ability to analyse and fix customer's problems.

Key duties include:

Service status managing.

Manage video conferencing service including conference arrangement, device installation etc.

Communication for video conference connection with HQ and customer.

Analysis network quality related Video conference.

Manage all the circuit including contact term.

Analyse video conference devices.

Trouble shooting via communication with vendor companies.

Trouble reporting to customer.

Escalation to other divisions.

Experience & skills:

Understanding of data network service and related protocol such as OSI7 layer.

Microsoft Excel.

Preferably some experience in network field.


  • 25 days annual leave
  • Up to 15% discretionary performance based bonus per annum (following successful completion of probation period)
  • Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
  • Permanent Health Insurance
  • Private Medical Insurance (starting from grade GL4)
  • 4x Life Assurance
  • £35 per month Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.

If this Video Conference Support Engineer role is of interest then please apply now.

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