1st / 2nd Line Support

Accord Marketing Ltd
£12.00 per hour
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
Fujitsu in Bracknell

1st / 2nd Line IT Support
Paying £12.00 per hour
Rotating shift pattern - 4 x days on - 4 x days off - 4 x nights on - 4 x days off

This role will undertake day to day monitoring via Service and Enterprise Management Tools and respond to events relating to the entire infrastructure. Responsible for the timely identification and reporting of all security events on the DII/F system for RESTRICTED and SECRET.

The primary site for this role is Globe House, Bracknell. Travel and work needs at other locations may be limited to the primary location. However, there is a strong likelihood that travel to other DII/F Programme sites will be required on an irregular basis.

Job Purpose & Accountability
Monitoring via Service and Enterprise Management Tools and responding to events relating to entire infrastructure including:
Server Services
Cluster status
Monitor all equipment, software and user accounts for evidence of security incidents in accordance with the accredited security processes and report to the security operations team any real or potential security incidents
IOG Monitoring
Software Distribution
Patching of Tier 1, 2 and 3 servers
Installation of Software
Anti Virus Monitoring and Deployment
Ensure that all servers and UAD`s have up to date anti virus definitions using the McAfee EPO console.
Liaise with NOC/SOC and Duty Manager to ensure progression of any security incidents.
Incidents and Alerts
Management of Major Incidents relating to the DII/F Infrastructure.
Issue User Awareness via CASD.
Heightened/Critical User Support
Out of hours 1st and 2nd line support for Heightened/Critical Users.
Liaison with on call RG representatives.
Web Support
Monitor and support Microsoft Sharepoint Portal Server 2003, Internet Information Server (IIS) and Windows.

Good recording and administration skills.
Good customer facing skills.
1st Line fix experience.

Will need to be conscientious; have an eye for detail and accuracy; be self-motivated but also work as part of a team; be a good communicator; be able to quickly learn and implement
Programme specific methodologies; be able to present ideas to a wide audience; be pragmatic, but when required will be able to enforce the prevalent requirements and standards.

4 x days on - 4 x days off - 4 x nights on - 4 x days off

Kelly Services are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Kelly Services are acting as an Employment Business in relation to this job.
This job was originally posted as www.jobsite.co.uk/job/959480871