Engineer Support Coordinator

Leicester Commercial
£20000 - £22000 per annum
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
Job Title: Engineer Support Coordinator
Salary: £20,000 - £22,000 + bonus + benefits
Location: Whetstone, Leicester, Leicestershire
Sector: Distribution

The Role
An opportunity has arisen to join a newly formed Sales and Service Support team. The main focus of the role is to generate proposals for the purchase and servicing of machinery, including spare parts, and training, whilst managing the engineers' diaries and workload, including the allocation of jobs for both services and installation.

Main duties

Working with Engineers to ensure all customer expectations are met
Providing first class customer service to internal and external client base
Answering and dealing with all inbound and outbound service calls
Liaising with both internal and external departments on transport/warehousing/purchasing/accounts

The Person:

You will be a highly motivated service support executive, with a strong focus on customer satisfaction. You will be keen to learn and develop within the team, and will have the drive to make a difference.
You will have a proactive can-do approach when dealing with customers and colleagues, and will display complete professionalism at all times. You will be able to work seamlessly to tight and sometimes conflicting deadlines, and have the ability to work off your own initiative, whilst having a keen eye for detail.

Essential Criteria

Ability to communicate effectively over the telephone and face to face with customers and colleagues, possessing the ability to adapt techniques depending on circumstances
Ability to prioritise workload, work to tight timescales and deal with interruptions
Significant experience in an administrative position
Experience of working as part of a team, and supporting your colleagues and manager
Experience of working in a busy and demanding environment, with the ability to work under occasional pressure
Ability to demonstrate a positive approach towards change

Desirable Criteria

Ability to demonstrate commitment to process improvement and 5S solutions
NVQ Level 2 in Customer Service/Business Administration or equivalent
Excellent organisational skills
Good standard of personal presentation
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