2nd/3rd Line Support Technician

Up to £36,000 plus Benefits
07 Nov 2017
15 Nov 2017
Contract Type
Full Time

2nd/3rd Line Support Technician

Chapman Tate are currently seeking a 2nd/3rd Line Support Technician to join a one of the UK?s fastest growing IT Consultancy / Managed Service Providers.

Explosive growth has created the opportunity for an engineer to join our clients support team ? assisting clients from small start-up to public sector and FTSE 500 companies.

Our client?s portfolio of products and services cover Cloud, Infrastructure and Mobile Workforce Management.

As a 2nd/3rd Line Support Technician, you will:

  • Troubleshoot a range of infrastructure, virtualisation, desktop and server systems.
  • Support Data Centre, Hosting and Cloud operations.
  • Provide instant system security support.
  • Using a ticket management system to accurately manage events.
  • Support clients in a professional SLA driven environment.

To succeed as a 2nd/3rd Line Support Technician, you need these skills:

  • Great customer service skills, with experience communicating to clients at all levels with attention to detail and accuracy.
  • Microsoft Windows XP, 7 and 10.
  • Microsoft Office 2010, 2013, 365.
  • Windows Server 2003, 2008, 2012.
  • Exchange, SharePoint, Active Directory, Group Policies.
  • VMware ESXi, vSphere, Veeam
  • Internet and networking (including VPNs, DNS, IP, routers and firewalls)


  • SAN
  • PowerShell scripting
  • ITIL
  • Cloud based services including Data Backup and Replication.

In return as a 2nd/3rd Line Support Technician, you will receive:

  • Up to £36,000 salary.
  • Industry leading product training and CPD.
  • Realistic progression entirely dependent upon development and competency.

If you feel like this is the opportunity for you, send you CV!

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential chat. A more thorough job specification and phone call will be followed up to the relevant applicants.

Dom Hickman @ Chapman Tate Associates

This job was originally posted as www.jobsite.co.uk/job/959479371