Senior Service Desk Technician

Syntax Consultancy Limited
Milton Keynes
£25000 - 27000 Per Annum
07 Nov 2017
15 Nov 2017
Contract Type
Full Time

Senior Service Desk Technician
Milton Keynes
£25,000 - £27,000 per annum (DOE)

Syntax Consultancy have a requirement for a Senior Service Desk Technician to be based in Milton Keynes on a permanent basis.

You will oversee the Service Desk facility to deliver remote services to ensure the Service Desk team provide the best possible experience to customers. You will need to be a passionate customer advocate who possesses the right balance of intuition and resourcefulness to deliver a world-class customer experience.


  • To Manage the Service Desk facility to deliver remote services to SLA.
  • Ensure changes to scheduled site visits and engineer commitments are communicated effectively to customers.
  • Manage escalations and assigned work, providing timely updates to both management and clients, as required.
  • Use remote access software to access systems to investigate and resolves problems.
  • Identify, recommend and implement improvements to processes and procedures to enrich the ultimate customer service experience.
  • Manage Service Desk Technicians in incidents reported to the Service Desk.
  • Escalates issues appropriately and in a consistent, time effective manner.
  • Maintain all office PC's to ensure the latest software is installed and systems are working effectively.
  • Undertake ongoing training and development in the products supported.
  • Possible site visits as and when required in the absence of technicians.


  • Excellent people skills, with a confident, pleasant manner,
  • Configuring and managing Active Directory, Group Policy, DNS and DHCP
  • Good knowledge and/or experience with Server 2008/2012
  • Working knowledge in Virtualisation technologies (VMware, Hyper-V)
  • Experience with desktop operating systems from Windows XP to Windows 8
  • Knowledge of Windows OS, 7, 8 and 10
  • Strong knowledge of Network and Application software

Please email your current CV through for initial consideration to *********************************, stating your work availability, and expected daily rate. If your application matches the role's requirements, you will receive a phone call from one of our consultants who will discuss the opportunity in more detail with you, and be happy to answer your questions about the role. We always endeavor to respond to each unsuitable application; however, due to current high volumes of applications it is not always possible to achieve this. Thank you for your understanding.

Syntax Consultancy Ltd operates as an Employment Business and Agency.

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