ICT Desk Analyst

Nation Recruit Limited
Denbighshire (Sir Ddinbych)
£10 per hour
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
Nation Recruit are currently recruiting for a large Public Sector organisation who require an ICT Desk Analyst to support within a busy ICT department. The main remit of the role is to support with all IT queries from the whole of the service, providing comprehensive IT support as and when required. You will escalate to ICT Engineers/Remote Support to complete any further works as and when required. The current team is made up of 4 ICT Desk Analysts who report into the Manager, you will join a hardworking and proactive team, who pride themselves on actioning a high percentage of all queries quickly and effectively without escalation. The roles prime responsibilities will be to: - Receive and log service desk calls efficiently and in a professional manner - Resolve 1st line ICT issues and problems as quickly as possible - Escalation and allocation of work to the technical support team, ensuring that customer expectations are met at all times. You must be able to display previous experience within an ICT role, and be able to work well under pressure.
This job was originally posted as www.jobsite.co.uk/job/959474247