Application Support Analyst - central Bristol
We're Activus, a leading central Bristol technology consultancy looking for an experienced Application Support Analyst with MS SQL or Oracle experience. You?ll be joining a team of 14 supporting our large software application in post live environments across multiple, geographically diverse clients.
The role will see you working closely with the Applications Manager and the software development team, dealing with a wide range of issues of varying complexity which can take from 1 to 100 hours to resolve. You will usually be dealing with a technical person on the client side and will be working with a friendly, experienced and supportive team who constantly help each other. We use both MS SQL server and Oracle databases and works to multiple client SLA?s.
·researching and resolving all types of application support requests
·providing 1st to 3rd line software application support
·technical database support and administration
·development of product support facilities
·delivery of key systems administration tasks
·delivery of pre & post-sales consultancy services
·production of FAQS and technical notes
·development of SQL scripts for data correction
Activus is one of the UK?s leading software application consultancies within the healthcare insurance sector, a leading global supplier of application software and implementation services to the healthcare and protection insurance industry. With an enviable client list across the UK, US and EMEA and an exceptional reputation we have ambitious growth plans, expanding both commercially and geographically. With around 130 people in Bristol we're part of Cegedim, a wider global healthcare technology group with 4000 staff across 12 countries.
You?re a self-starter with strong technical ability, an analytical mind-set and the ability to quickly absorb and assimilate information.
You have a positive, friendly personality with great client skills and you?re not afraid to ask for advice.
Skills and experience:
·Commercial experience within application support
·Strong MS/SQL Server or Oracle database administration skills
·Supported large, bespoke applications
·Microsoft desktop and server operating systems
·Good all round knowledge of computer hardware, servers, desktops, laptops etc.
·Service delivery tools and methods
·Configuration Management tools
·Working to accredited Quality standards
This job was originally posted as www.jobsite.co.uk/job/959476754