Technical Support Engineer

Recruit 12 Ltd
£35k - 40k per year + benefits
02 Nov 2017
16 Nov 2017
Contract Type
Full Time

A new and exciting career opportunity has arisen for a Technical Support Engineer to join one of the most successful manufacturers of cooling and heating products. As a Technical Support Engineer , you will receive a competitive salary of £35,000 to £40,000, working in a permanent, full time position. Your main responsibility as a Technical Support Engineer will be to provide a high level of technical assistance to engineers and contractors via telephone and email.

This is a brilliant opportunity to join an organisation that is dedicated to the development of cooling and heating solutions for their customers, whilst at the same time being committed to their environmental responsibilities.

Your duties will include the following:

  • Answer incoming phone calls and provide appropriate advice using your expertise and knowledge to all callers

  • Record all customer queries on the company's CRM system

  • Contribute in achieving all performance targets for the Helpdesk

  • Keep up to date with all product and technical developments

  • Provide positive contributions to all team and company meetings

To be successful in the role of Technical Support Engineer , you must be able to demonstrate the following:

  • NVQ Level 3 in Refrigeration & Air Conditioning

  • Minimum of 5 years of Air Conditioning industry experience in service & fault finding of VRF and DX equipment

  • Experience in chilled water and domestic/commercial heating systems

  • Previous experience in customer service

  • Basic knowledge of electrical circuitry

This permanent, full time position is based in Manchester and you will receive an annual salary of £35,000 to £40,000, plus excellent company benefits that includes contributory pension scheme, health care scheme, gym membership and free parking. Holiday entitlement is 22 days plus bank holidays; entitlement increases by a day each year of service up to 27 days.

If you fit the candidate profile as highlighted above, and you are currently seeking a new opportunity as a Technical Support Engineer , please apply immediately.

Recruit12 is a recruitment specialist working within the Automotive, Aerospace, and World Class manufacturing sectors.

Important: Please note Recruit12 is only able to place into employment candidates that have a valid EU passport, a European Economic Area (EEA) passport or a valid UK visa.

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