Field Service Engineer

Recruiter
Additional Resources Ltd
Location
St Neots
Salary
£30000 Per Annum Competit
Posted
06 Nov 2017
Closes
15 Nov 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Field Service Engineer

St Neots, Cambridgeshire

Salary: GBP 30,000 - Plus generous benefits

Key words: Field Service Engineer, Engineer, Maintenance, dissolution systems, Pharmaceutical, Environmental, Biotechnology

The company

A career vacancy for a Field Service Engineer has arisen within a company who are leaders in the supply and service of chromatography equipment and consumables used extensively in the Pharmaceutical, Environmental, Biotechnology industries as well as Academia.

The Role

This is a great opportunity to be part of a forward thinking ambitious company with a positive can-do culture. The successful candidate will work within a team that supports the Service function across the UK, providing repair, maintenance and service on a wide variety of HPLC, GC, MS, CTC, Dissolution & associated systems. Ideally based around Beds/Herts/Bucks/Berks areas, you will be will be expected to travel further afield when necessary - overnight accommodation will be provided.
The ideal candidate will need to have demonstrable experience as a Field Service Engineer, working on a range of leading manufacturer laboratory and life sciences equipment. You should have extensive experience of servicing analytical laboratory equipment, either mass spectrometry or liquid chromatography. Alternatively, you may be a laboratory technician familiar with using LCMS, GCMS, MS, GC or LC systems with some training on how to carry out maintenance on laboratory systems and have a desire to develop your technical knowledge into a field service role.

Essential requirements:

* Previous experience as a Field Service Engineer, working on a range of laboratory and life sciences equipment
* Familiarity with chromatography and mass spec software, including Empower, Chemstation, TotalChrom and Chromeleon.
* Ideally you will be educated with an HNC, HND or BSc in a life science discipline or an ONC, HNC in an engineering discipline.
* Full UK driving license
* Experience of effective verbal communication skills in a customer facing or customer service environment, with excellent telephone manner.
* Proactive and self-motivated approach to maintaining current knowledge of products and services, and scanning the external environment to keep to date on current research and learning
* Demonstrable experience in supporting customers and the service co-ordinator to achieve business objectives by providing accurate service reports to deadlines

Main responsibilities include but are not limited to:

* Carry out repair, calibration and service of laboratory equipment.
* Perform preventative maintenance and service to contract schedules
* Carry out on site installation and operational qualification to manufacturers protocols.
* Provision of effective & efficient service support to customers to given deadlines
* To fault find and resolve issues to customer expectations to Service Level Agreements
* Build and maintain strong customer relationships and maximise customer`s use of the products and services.
* Respond to breakdowns that the office receive in a swift and timely manner

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
This job was originally posted as www.jobsite.co.uk/job/959472764