2nd Line Support Analyst - Service Desk Analyst
2nd Line Support - Service Desk Analyst, with strong Service Desk / Helpdesk background to a 2nd line support level, is required for an initial 3 month contract (likely to be extended) based in Fareham, Hampshire paying from £120 ? £160 / day, depending upon background and experience.
Working for an IT consultancy and Managed Service Provider, the 2nd Line Support Analyst will be working on the IT Service Desk and will be responsible for providing broad IT support across a variety of software and systems including Microsoft Exchange, Active Directory, Virtualisation, IT Networks and Server Administration. As you?ll be working for a Managed Service Provider, you?ll be working with multiple customer accounts at any one time. The 2nd Line Support Analyst will pick up tickets from the 1st Line Support team and escalate highly technical issues to the 3rd Line Support team, with an expectation of having to resolve 80% of technical issues raised.
- Strong IT support experience from a Service Desk / Helpdesk background
- Strong experience of operating at a 2nd Line Support capacity
- Strong, broad background across Windows Server and Networking
- Experience with Microsoft Exchange and Active Directory
- Excellent communication skills and customer engagement skills
This position would suit a 2nd Line Support Analyst / Service Desk Analyst / Service Desk Support Analyst / Helpdesk Analyst / Helpdesk Support Analyst, who has a strong Service Desk support background to a 2nd line support level.
This 2nd Line Support Analyst position is looking to start ASAP, will be based in Fareham and will be paying from £120 - £160 / day (Limited / Umbrella Company) ? depending upon background and experience.
If you are interested in applying then please forward your CV or call for more information.
To be considered for this position you must be eligible to live and work in the UK.
This job was originally posted as www.jobsite.co.uk/job/959478719