Desktop Support Specialist - London, Permanent

The Workshop
Covent Garden
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
Desktop Support Specialist - London, Permanent

The Desktop Support Specialist will join our growing IT Operations team in London.

We need someone who has exceptional troubleshooting and customer service skills and is experienced at providing Support for the following OS:

  • MS Windows 7/8/10
  • Mac OSX
  • Responsibilities:

  • Provide computer systems troubleshooting and support to Corporate user base of approx. 130 users across multiple sites.
  • Provide timely and consistent support, acknowledging and recording all incidents and requests.
  • Handle network and desktop setup for New Employees/Visitors and office moves.
  • Handle iPhones and IP phone issues for current and new users.
  • Manage print queues and meeting room setup.
  • Assist with moves and changes and project roll-outs.
  • Ensure all machines have the latest security patches
  • Setup and provide support for Video Conferencing facilities.
  • Manage hardware inventory and purchasing requests.
  • Create documentation for corporate policies and processes.
  • Requirements:

  • Experience in a Desktop support/Technical Support role
  • Related education/certification
  • Exceptional troubleshooting skills
  • Ability to work well under pressure
  • A strong sense of responsibility and initiative and an ability to complete tasks accurately
  • Strong interpersonal skills
  • Ability to work in a team environment and independently
  • Expected to be familiar with all corporate processes and policies
  • Excellent verbal and written communication skills with high interpersonal skills and customer orientation

  • This job was originally posted as