Facilities Helpdesk Operator - Day and Night shift

Bristol (City Centre)
£18k pa
07 Nov 2017
15 Nov 2017
Contract Type
Full Time

Facilities Helpdesk Operator - Night and day Shift

Location - Bristol - Parking available on site

Salary starting £18,000, rising to £20,000 after completion of 3 month probation

Hours - this role will be 2 day shift - 7am -7pm, 2 night shift - 7pm - 7am - over 4 days - including weekends, bank holidays

The company:

At Tascor Facilities Management we take a partnership approach to delivering our facilities management, maintenance, and transport and custody solutions. The customer is at the centre of everything we do. From initial discussions and throughout the contract we maintain our focus on delivering excellent service to our clients.

As part of Capita PLC we have the backing of one of the UK's largest companies, providing a multitude of services across many industry sectors. Secure in the knowledge of the support of our parent company our team at Tascor can ensure we deliver our services to a very high standard.


The Helpdesk Operator will take and record all Helpdesk calls, faxes and emails, filter queries and call out various sub-contractors for maintenance, repairs and other functions as required. The Helpdesk Operator will ensure correct progress is made against all events raised at the Helpdesk and ensure that all actions are correctly logged and timed. The Helpdesk Operator will also be responsible for administering all the bookings relating to the Conference and Hospitality Services. This service covers all room bookings and catering requirements.


  • Facilities management administration experience would be preferable

  • Alternatively previous call centre experience, along with experience of working shift hours

  • Confident in working alone as well as part of a wider team

  • Strong attention to detail, updating systems and logging information

  • Competent organisational skills with the ability to manage own work and time

  • Computer literate in Microsoft Office, Word, Excel, Publisher qualified desirable

  • Current driving licence with own transport employment would be advantageous - (this is due to the hours and lack of available public transport at those times)

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company car allowance, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

This job was originally posted as www.jobsite.co.uk/job/959476593