Technology Support Analyst

McCann Manchester
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
McCann Manchester is a leading, fully integrated marketing communications agency with a national and international client base and a unique campus environment. We provide a wide range of communication solutions for our clients, including Aldi, Harveys, Smyths, Cross Country Trains and Shire Pharmaceuticals.

We are currently seeking a Technology Support Analyst to join our Technology Services Team based at Bonis Hall, Prestbury. As Technology Support Analyst you’ll be responsible for assisting the IT Manager with the scoping, deployment and ongoing support of technology solutions across the McCann UK Agencies.

Key Responsibilities

  • Provide user training in person and remotely plus maintain user support documentation.
  • Offer 2nd/3rd line PC and potentially Mac support to the local IT Support Team.
  • Develop and maintain partnerships with key account and studio representatives.
  • Become a key member of the Tech Solutions team supporting application deployments and scoping.
Key Skills

  • Experience of providing business applications support and analysing business requirements
  • A focus on customer satisfaction, with strong interpersonal skills and responsiveness
  • Excellent communication and problem solving skills
  • Experience working within an IT Support team
  • Ability to prioritise project work with ad hoc support and training needs
In return, we offer

  • The opportunity to work within the largest integrated agency in the UK, in stunning surroundings, with specialist departments including, animation, video production, planning, digital creative and development and social media.
  • An outstanding working environment that really is hard to beat. Based on a 9 acre site, our unique working environment includes a heated outdoor pool, onsite gym, subsidised Bistro and staff allotments. We even have our very own pub, The Haunt, complete with its own pub cat!
  • A competitive financial and benefits package ideally suited to those who enjoy pursuing personal career development.
Please note that our location is not easily serviced by public transport so you ideally will need your own transport to be able to get here.

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