Desktop Support Technician - Shift Based Work

Recruiter
Understanding Recruitment
Location
Hatfield
Salary
£23000.00 - £27000.00 per annum + bonus
Posted
07 Nov 2017
Closes
15 Nov 2017
Contract Type
Permanent
Hours
Full Time
Desktop Support Technician - Shift Based Work

*Please note - THIS IS A SHIFT BASED ROLE (12 HOUR SHIFTS - 4 DAYS ON/4 DAYS OFF)*

I am looking for a Desktop Support Technician to join a market leading Technology Company's vastly growing Support team. The Desktop Support Technician's primary objective is to deliver excellent customer service and quality 1st/2nd line technical support for the employees within the company.

The Desktop Support Technician role is in a dynamic environment with new challenges and technologies being constantly developed and deployed. The successful applicant will be working in a 1st line capacity and assisted in a 2nd line capacity under guidance from a Desktop Support Senior Technician.

My client can offer a structured career path into many areas including infrastructure and operations with fantastic training provided!

A number of the duties involved in the Desktop Support Technician role include:
  • Primarily 1st line DSS support with assisted 2nd line support under guidance from the DSS Senior Technician.
  • Close attention to service level agreements (SLA's) and setting a clear expectation to the customer.
  • Delivering a first class service focusing on customer satisfaction and responding to internal customer's needs.
  • Maintaining and supporting Windows technology within the offices, responding to issues in an efficient and timely manner.
  • Participate and implement elements of business projects as and when required.
  • Ability to follow policies and procedures clearly and the forethought to highlight necessary amendments, ensuring documentation is current.
  • Participating in the technical team and ensuring a good work ethic.


A number of the key attributes needed in the Desktop Support Technician role include:
  • 1st/2nd line support experience within a large helpdesk or desktop support team.
  • Minimum 1 year experience in a 1st/2nd line support capacity.
  • Proven track record of providing high quality customer service and communication skills.
  • Ability to provide technical support on Windows 7/8 and MAC OS X.
  • Ability to provide technical support on Citrix based Thin Clients.
  • An understanding of network infrastructure.
  • Android, iOS and BlackBerry configuration skills desirable.
  • An IT or Customer Service qualification would be desirable (i.e. ITIL Foundation, NVQ etc.).
  • Logical problem solving through to resolution
  • Work well as part of a team, supporting other members of the helpdesk.


*The role involves working both days and nights shift, so flexibility to do this is essential*

This is a dynamic, fast-paced environment with the opportunity to work with new technologies, and is a great opportunity for a driven individual to add value to a team, while developing and expanding your skill set/knowledge.

Desktop Support Engineer:

Salary: £23-27'000 (depending on experience) + nightshift bonus

Location: Hatfield, Hertfordshire.

PLEASE ONLY APPLY IF YOU ARE HAPPY AND ABLE TO WORK A '4 DAYS ON - 4 DAYS OFF' 12 HOUR SHIFT PATTERN.

Apply now for further information on this excellent opportunity.

Understanding Recruitment is acting as an Employment Agency in relation to this vacancy
This job was originally posted as www.cwjobs.co.uk/job/77507438