Telephony Support Engineer

Recruiter
Interaction Recruitment
Location
Basingstoke
Salary
£24k - 28k per year + Company car and bens
Posted
07 Nov 2017
Closes
15 Nov 2017
Contract Type
Permanent
Hours
Full Time

Telephony Support Engineer

Permanent opportunity based in Dummer

Salary offering up to £28k + Company Car + On call bonus + Overtime

Overview:

The Telephony Support Engineer will provide a high level of effective technical support to external maintenance customers, covering all aspects of on-premise and hosted telephony solutions.

Key Tasks:

To deal with customers in an empathic and effective manner

To handle customer technical support enquiries via telephone and email

To provide hardware and software technical support for telephony solutions

To resolve faults with equipment hardware and software configuration

To amend system configuration as per customer change requests

To adhere to an ITIL framework using in-house CRM system for incident management

To escalate and liaise with system manufacturers and service providers

To provide technical assistance & guidance to other departments

Assist with the testing of customer fault scenarios or upgrade projects

Achieve KPIs as set by the management team

To participate in 24x7 On-Call Rota

Key skills & experience:

The Telephony Support Engineer will have experience of busy service desk environments

Logical and structured approach to problem solving, both remotely & on-site

A good understanding of PBX, ISDN, VoIP & SIP technologies

Knowledge and experience of On Premise & Hosted telephony platforms

Experience of TCP/IP, LANs / WANs and associated routers, firewalls & switches

A good understanding of VLAN & QoS

Experience of Microsoft Windows Operating Systems - Server & Desktop

The Telephony Support Engineer will need experience with 2 or more of the following technologies:

PBX Telephony & Applications

o Samsung

o Avaya

o Mitel / MiVoice

o Panasonic

o NEC

o Splicecom

Hosted Telephony

o Gamma Horizon

o BT Centrex / BT IPVS

o VanillaIP

Telephony Support Engineer

Permanent opportunity based in Dummer

Salary offering up to £28k + Company Car + On call bonus + Overtime


This job was originally posted as www.jobsite.co.uk/job/959474001