Infrastructure Analyst - Great Bear

Creed Communications Limited
02 Nov 2017
15 Nov 2017
Contract Type
Full Time
We are currently recruiting within our Great Bear IT team for an IT Infrastructure Analyst. Working as part of a small and friendly Team based Tattenhall and reporting directly to the Infrastructure Manager, the successful candidate will be the third point of contact, via our internal Helpdesk and business partner manager, for all Infrastructure related support requests and queries. The successful candidate will have worked in a similar role with project management experience. Great Bear are looking for a candidate with a wealth of experience carrying out advanced installations and configurations, excellent communications skills, self-discipline and willingness to travel. Your challenge In this role the key responsibilities will include: * Execution of more complex hardware and software installations and decommissions within technical specialism. * Patch management, AV maintenance and security improvements. * Undertaking departmental and administrative duties. * Supervision and delegation of backup and other Infrastructure related tasks to helpdesk. * Maintaining an overall understanding of the business systems and applications. * Monitoring, support and maintenance of the Datacentre environments. * Writing and maintaining technical process documentation and procedures. * Maintaining a detailed log of all support calls reported by users, reviewing the log regularly and updating as appropriate. * Providing third line technical support, delivering solutions in line with reasonable user expectations. * Providing a high level of customer service for any support queries. * Reporting the status and progress of calls back to users on a regular basis. * Dealing with faults in order of priority in conjunction with and as directed by other members of the IT Team. * Reporting faults to third party suppliers and support companies where required. * Taking action on known errors and documented workarounds. Key skills & experience * MCSA/MCSE preferable but not essential. * A solid understanding of Microsoft Server technologies - NTFS, AD, DNS, DHCP, GPO. * An understanding of network concepts (LAN, WAN, TCP/IP). * Working knowledge of Storage & SAN infrastructures. * Experience working with hypervisor and virtualisation software. * An understanding of ITIL processes and change management. * Customer-focused work ethic. * Methodical approach to troubleshooting problems. * Flexible and adaptable approach to working in order to meet the requirements of the business. * Willingness to learn new technical skills. The Process If you have the skills and experience in the above areas and would like to be considered for this role please apply at [URL removed]
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