Technical Support Analyst / Helpdesk - Bilingual English / French
Due to growth internally and some hugely exciting new projects, we are looking for a Helpdesk professional to join the team. With the chance for rapid internal progression and working within a fast moving and busy environment, the chance to learn and be challenged in a fun and supportive business will really appeal to the right individual.
We understand team ethics and offer a great environment for you to exceed your potential under guidance of a senior manager/mentor. Our systems, support and development teams work in a shared environment where close collaboration and inter-team learning are a way of life.
We require enthusiasm, eagerness to learn and play a team role and the ability to communicate sometimes complex technical information to customers with a range of technical understanding and ability. Excellent communication skills both spoken and written, in both English and French are a must.
It would also be great if you could demonstrate knowledge, experience or just sheer enjoyment around Big Data and Data Analytics environments / tools and supporting these in an active and rapidly evolving landscape.
Outline of Role:
The IT Service Desk Analyst role will provide first line technical support to customers and internal staff. This requires an aptitude for working with applications/systems to undertake analysis, diagnosis, rectification of basic problems and monitoring progress made in resolving complicated technical issues. There is also a range of administration duties, such as system monitoring, within the scope of this role.
Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day. RBI is part of the FTSE100 RELX Group plc, a world-leading provider of information solutions for professional customers across industries.
RBI are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This job was originally posted as www.cwjobs.co.uk/job/77490580