IT Service Management Analyst

RH Technology
London (Greater)
£26k - £27k pa
06 Nov 2017
16 Nov 2017
Contract Type
Full Time

IT Service Management Analyst

Are you a confident and outgoing individual looking for your next opportunity? Do you have experience within an ITIL service transition or service desk environment? Do you want to work for a leading organisation in their sector?

The Role

The IT Service Management Analyst will join a world leading organisation which specialises in not for profit sector. Based at their London HQ the successful candidate will be responsible for:

  • Providing support to the Change and Manager using ITIL best practices
  • Perform Change Management functions such as coordinating, processing and updating requests for the Change using the Service Management tool (ICCM)
  • Ensuring all correct procedures are followed, changes are accurately recorded and scheduled; co-ordinated change approvals, liaising between approvers, assessors and initiators
  • Responsible for the Change and Release management mail box

Your Profile

The ideal candidate will be confident, have great communication skills and be well suited to working in a busy environment - within this role the ideal candidate will have personality!

  • Personality is Key, confident, outgoing and good interpersonal skills
  • Excellent organisation and time management skills
  • The ability to work to deadlines in a dynamic working environment
  • High standard of written and verbal communication skills with the ability to translate technical information to customer language
  • Producing detailed reports
  • Excellent Excel skills
  • Knoledge of ICCM and ServiceNow are desirable

Salary & Benefits

A salary in the region of £25,000 - £27,000 and the opportunity to gain experience within a busy environment working in central London

Intially this is a 6 month fixed term contract

Apply now for immediate consideration

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: ************************************-statement

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