Technical Support

83zero Limited
£24,000 - £34,000
06 Nov 2017
16 Nov 2017
Contract Type
Full Time

We have an outstanding career opportunity for a Technical Support Engineer.

The role itself is with a leading data management company who lead the market against the likes of Veritas, IBM and Veeam. They are now looking for someone with 1st/2nd line experience who is looking to move up into a 3rd line role within the next 12-18 months.

This is an excellent opportunity to be part of their technical customer support team and provide phone support to their continuously growing customer base. The ideal candidate will bring a hard work ethic, customer interaction, good communication skills and a desire to learn to this fast paced, global organisation.

Position Responsibilities include:

  • Be the first point of contact for customer calls and emails
  • Confirm the client is under contact, incident details and contact information
  • Review ticket history for immediate resolutions to incident
  • Dispatch and coordinate incidents to correct focus group

Position Requirements include:

  • Experience with the Microsoft Operating Systems or Linux Operating Systems
  • Understanding of network topologies
  • Ability to multi-task and exceptional time management skills
  • Experience with Backup technology
  • Ideally has experience in at least one of the following technical areas:
    • Virtualisation: Either VMware or Hyper-V
    • Storage: Either NetApp, IBM, EMC, HP or HDS
    • Messaging: Either Exchange, Lync, SharePoint or SQL Server
    • Backup: BackupExec, NetBackup, Veeam, ArcServe or Legato
    • Database: Either Oracle, MySQL or DB2

For the opportunity to fast track your career, please apply now for more details!

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