Digital Service Delivery Manager - Govt, Online, GDS, Agile,

People Source Consulting Limited
London (Greater)
£450 - £475 p day
06 Nov 2017
15 Nov 2017
Contract Type
Full Time
Service Delivery/Government or Financial Services / GDS/ Online Digital /Agile/ K2 Workflow/ Fidelity ACBS/ Salesforce / Up to £475 a day / OUTSIDE OF IR35

6 months + contract / London / OUTSIDE OF IR35

A fantastic opportunity has arisen for an IT Business Analyst to work on my client's high profile project. You will be responsible for defining the model and requirements including defining and drafting the governance, process definitions, data management information requirements

You will ensure the service is aligned to the GDS Service Standards. Implementation of a Salesforce Support module and the operating model will also be required to be undertaken.

Essential skills and experience
* Experience of design of online digital service delivery operating models, most particularly in Financial Institutions/Government
* Experience of implementation of online digital service delivery operating models, most particularly in Financial Institutions/Government
* Experience of building services aligned to GDS Service Standards
* Experience of managing digital services aligned to GDS Service Standards
* Designing and implementing a Customer Support system
* Experience of working on large/complex projects and programmes
* Experience in using Agile methodology
* Strong understanding of the importance of User needs
* Experience of interacting with stakeholders at different levels, including delivering written communications on detailed and complex subject matter
* Have an understanding of assisted digital and accessibility within service management

Desirable skills
* Experience of K2 workflow
* Knowledge of Fidelity ACBS
* Experience of Salesforce
* Experience of taking services through Service Assessments

The role requires an CTC Security check so please familiarise yourself with the process before applying

This is an urgent requirement so please contact me ASAP at *******************************

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

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