IT Service Desk Analyst

Ask Recruitment
£17500- £18500 & Bonus
31 Oct 2017
16 Nov 2017
Contract Type
Full Time

IT Service Desk/1st line Customer Support

Full Time Permanent Monday - Fridays

Excellent Benefits & potential career progression

Our client who are an international Concern are looking for a new team member to join their IT Service Desk function provides 1st line Support for I.T. system users within UK businesses. Service Desk analysts handle application issues, communication and hardware calls and queries from all levels of the business and are the primary interface between system users, IT staff and external service providers you will be supporting and Servicing branches and area offices including Head Offices.

The role
? Providing an efficient, personalised support service to our business users.
? Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines.
? Answering calls/call logs promptly, in a professional service led manner.
? Logging, allocating, and escalating calls making it easy for others to pick up the problem.
? Wherever possible resolving and closing calls at the point of first contact.

Knowledge, Skills & Experience Required
? Experience of user/customer support.
? Excellent communication and people handling skills.
? The ability to empathise with our business customers.
? The ability to offer a support service committed to service level agreements.
? IT hardware, comms equipment, and system knowledge.
? A sound understanding of the businesses and related procedures.
? A strong analytical & troubleshooting ability.
? A willingness to be flexible, especially with regard to shift working.
? An exemplary ability in customer service skills and techniques
? Ability to handle pressure

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