Web & Systems Analyst
An exciting opportunity has arisen and we are currently looking for a Web & Systems Analyst for our Share Plans function, reporting to the Business Solutions Manager and based at our Yorkshire Drive office in Bradford. The main purpose of the role is to provide technical expertise across the Share Plans client growth, experience and operational teams together with the wider Group IT Change Delivery teams. The role is involved in developing the sales strategy / business readiness capability to meet client requirements through creating ?a market leading customer experience?. You will also design, code and maintain innovative client?s websites, writing web copy, managing transactional content and customer journeys.
Your main responsibilities will include, but not limited to:
? Providing expert technical support and solutions across the Share Plans function ensuring client and end customer requirements are met.
? To design, manage and publish online content using our content management system (CMS).
? Support the management of all client interfaces which includes Data Exchanges, Web, IVR, SMS and MI during the share plan product life-cycle in-line with our client?s expectations, security protocols, operational risk and regulatory requirements.
? The design and distribution of direct marketing email campaigns to support customer on-boarding process using campaign management tools.
? Analyse and feedback on data quality to our clients to enable smooth transfer of their employee data to us ensuring a high level of accuracy.
? Working with our internal teams and suppliers, identify new initiatives and business changes that improve the customer experience, colleague support and operational effectiveness.
? Identify and manage system defects through our IT Service Delivery teams ensuring the impact of issues are fully understood and escalated accordingly ensuring quick resolution.
? Ensure approved methodology is followed for any system changes, including the provision of correct and complete documentation and adequate testing ensuring that solutions are fit for purpose and meet our business requirements.
? Support the acquisition of new clients through the creation of tender material and client solutions including the migration of customer data.
? A background in the following skills would be highly beneficial ? Web Content Management Systems (CMS), CSS, HTML, User Experience design and responsive emails.
? Proven track record of advanced capability within Microsoft Access/Excel and data analysis.
? Experience of analysing and producing key MI reports for use both internally and externally.
? Experience of IT change management, business requirements gathering, solutions design, testing and execution using modern techniques.
? Excellent analytical and reasoning skills with strong interpersonal and written communication skills.
? Good knowledge of SQL would be beneficial
Rewards and benefits:
Not only do we provide the opportunity to make a valuable contribution to our business, we want to recognise and reward that contribution. We do this through an excellent benefits package that offers real reward:
? 25 days holiday plus bank holidays
? Excellent bonus scheme
? Money Purchase Pension scheme to which we contribute
? Staff Mortgage facility and Staff Savings Account
? Onsite parking
? Gym facilities
? Subsidised restaurant
Why choose the YBS Group?
Our culture -No matter where you join us, you can be sure of professional, fun and supportive people to work with. We believe this is at the centre of what makes Yorkshire Building Society such a great place to be.
Our vision - our vision is to be the most trusted provider of Financial Services in the UK. We strive to achieve this by delivering financial security and long-term value to our members along with exceptional service.
Our values - our values are embedded into every aspect of life here. Even during our recruitment process, you can rest assured that you?ll be treated in the same manner and go through the same steps as other applicants. And if you?re going through one of our Learning & Development programmes, we?ll ensure that you have support and guidance every step of the way.
This job was originally posted as www.jobsite.co.uk/job/959461865