Site Support Analyst

Charles Peters Limited
London (Greater)
Circa £35,000
04 Nov 2017
16 Nov 2017
Contract Type
Full Time

Site Support Analyst

This role is based in EC2 London and you will be responsible for providing desktop support on a range of windows, application and hardware problems


* Confidently installing, diagnosing, repairing, maintaining and upgrading all PC hardware and peripheral equipment together with their associated software applications

* Providing a first line response for local server problems

* Carrying out project work as and when necessary

* Managing your own call queue within specified SLA?s

* Responsible for service delivery and call resolution as part of your call group

* You will be a key point of contact for the client, with responsibility for carrying out regular ?floor walks? and proactively responding to and dealing with other on-site issues that may arise

In order to be considered for this role it is essential that you have the following skills:

* Active Directory (creation and management of user accounts within AD)

* Group Policies (creation and management of what are they, how they are enforced)

* MS Exchange 2013, MS Office 2010/2013/2016, MS Office 365, Networking.

* Knowledge of connectivity, TCPIP, DHCP, DNS

It would also be desirable if you had knowledge of Windows Server 2012 and LAN and WAN technologies including, TCP/IP, DHCP, DNS, IP Addressing, VPN, switching, routing, wired and wireless access

You will ideally have a background of working for an IT services business, although it is vital that you have a key eye for detail and have strong time management skills.

They are looking at offering a salary circa £35,000, plus an excellent benefits scheme & if you are interested in this role please call Richard on ************ or email your CV.

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