Service Desk Coordinator

£24,500 plus benefits
03 Nov 2017
16 Nov 2017
Contract Type
Full Time

Job Title ? Service Desk Controller / Service Desk Coordinator

Location ? Guildford

Salary ? £24,500 + benefits listed below


The Company we are working with is a worldwide name in the manufacturing of Material Handling equipment. They are a progressive company who provide their team with excellent training with excellent career development. They have many long standing members of staff.The Role We are recruiting for a Service Desk Controller to join the team. You will be the main point of call for customers and engineers to manage breakdowns and Maintenance calls. The company is world leaders in their field and the service they receive from the Service Coordinator will need to reflect this. The role will keep you busy and will involve an even mix between email and telephone response. The role will also be a mixture of reactive and outbound work so you will be skilled at maintaining excellent relationships with people.

The Person & Skills

We are looking for a friendly, confident, organised individual. You should be able to prioritise and make decisions based on numerous factors Experience in a fast paced customer service environment would be an advantage You will be using a computerised system so previous IT experience is necessary. SAP and Excel knowledge would be helpful. You should have the ability to be flexible whilst working to deadlines under pressure. It is important that you are a team player working well with both engineers and customers.

The Package

  • £24,500 Basic Salary
  • Mon - Thurs 8am - 5pm Friday 8am - 4pm (1 hr dinner)
  • Full training provided
  • 10% Pension Contribution
  • Child Care Vouchers
  • 33 Days Holiday (inc. Bank Holidays)
  • Monday - Friday - 39 hrs a week

Service Coordinator / Transport Planner / Service Desk Coordinator

Hodfin specialise in engineering recruitment. We'll enable you to develop your career. At the heart of our approach is listening. Getting to know you, your skills and experiences and most importantly what you want from your career.

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