Service Desk Coordinator

Catch Resource Management Limited
West Bromwich
£25k - 30k per year
02 Nov 2017
16 Nov 2017
Contract Type
Full Time
Service Desk Coordinator - Systems, Communication, Phone, Telephone, Service, Desk, Service Desk, Customer Service, Teamwork, Problem Solving, Organisation, Planning, Administration, Software, Office, Change Control, West Midlands - £25,000 - £30,000

Our client, over the past 20 years, has been evolving and establishing supportive relationships with their customers, therefore differentiating themselves from their competitors. They are now looking for a computer literate Service Desk Coordinator with previous experience in Microsoft Office, Word and Excel. The successful candidate will be able to build and maintain strong working relationships with key business users, colleagues and support bodies to provide a professional customer service approach. The candidate will also be responsible for coordinating consistent response, communication and delivery of Service Desk based activities.

The successful candidate will:

- Open and review Service Desk Calls; ensuring the customer provides an appropriate level of information
- Allocate Service Desk Calls to the correct consultant or queue
- Ensure that Service Desk Calls are monitored and updated efficiently
- Communicate with the business to provide updates on outstanding incidents and projects
- Assist in the investigation and solution of issues relating to applications to assist the team providing a high level of customer service
- Administer Change Control
- Work positively and communicate professionally across teams making an effective contribution to team tasks and team spirit
- Database housekeeping (upload and maintain customer information)
- Challenge and recommend modifications or improvements
- Administer the early and late rota

Key Skills:

- 1-year minimum experience in a Service Desk support role or IT administrative environment
- Experience of providing customer service over the telephone
- Experience of using incident logging software
- Computer literate (skilled in use of Office 365, Word and Excel)

Location: West Midlands

Candidates must be eligible to work in this country.

Catch Resource Management is a leading provider of Dynamics AX, JD Edwards, NetSuite and other ERP resources to both end users and to product suppliers/authors.

Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients' requirements and our candidates' skills.

If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: ******************.
This job was originally posted as