Arrears Officer

Stellar Select Limited
£18k - £22k pa + training, benefits, bonus
02 Nov 2017
16 Nov 2017
Contract Type
Full Time

We have a new vacancy for an Arrears Officer to start on the companies induction on Monday 4th December to be based in Ipswich. Your role will be to initially deal with customers with recent arrears on their mortgage or loan accounts. With training, you will be required to contact customers in early arrears to understand the reason for their arrears, resolve loan queries and ensure Mortgage or Loan Accounts are brought up to date. Although the position is not a call centre based role, the position of Arrears Officer is heavily telephone based and will require contact with customers verbally and in writing, updating their records with each action taken.

Responsibilities for the role of Arrears Officer

  • Managing a caseload of borrowers in early arrears on accounts, contacting customers to understand and resolve early arrears on mortgage or loan accounts
  • Receive and resolve loan queries
  • Ensuring information relating to borrowers and loans is current and accurately recorded
  • Work closely with borrowers to ensure arrears are brought up to date

Experience required for the role of Arrears Officer

  • Must be able to join the business on the 4th December 2017
  • The ideal candidate will have experience in arrears or debt management, however we are also able to consider candidates with a strong telephone based customer service background within any financial services sector or a sales related background within the mortgage or loan sector.
  • You will need to have superb communication skills
  • Can build rapport with customers to probe affectively and come up with suitable solutions to customers in arrears
  • Be a self-starter with the ability to manage a caseload independently once trained

Salary: Between £18-22,000 plus training, benefits and annual bonus
Location: Ipswich
Hours: Shift work working 37.5 hours per week during the hours of 8.30am and 8.30pm Monday to Friday. Please note you will be required to work 1-2 Saturdays per month working 9am to 1pm (paid at time and a half)

For more information regarding the role of Arrears officer please contact us on *************

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we are unfortunately only able to contact you if your application has been successful. We aim to contact all successful candidates within 2 business days

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