Level 2 Support Analyst

Jumar Solutions Ltd
£20000.00 - £24000.00 pa
02 Nov 2017
16 Nov 2017
Contract Type
Full Time

A Level 2 Support Analyst is required to join a large fleet-leasing organisation based in Tamworth, to provide high quality technical support, advice, and guidance on the client's range of products and services.

Key Responsibilities

  • Responsible for the management of all assigned calls and tickets through the support life cycle, providing customers with timely and accurate updates.
  • Provide customers with product usage advice and guidance.
  • Contribute to the attainment of KPI's and SLA compliance.
  • Writing SQL scripts to correct data.
  • Running SQL scripts on SQL Servers.

Your Skills & Experience

  • A strong background in Windows Operating Systems, i.e XP, Vista, Windows 7.
  • Working knowledge of Microsoft SQL 2000, 2005, 2008, and 2012 servers.
  • A proven track record in providing excellent Customer Support.
  • The ability to work under pressure and to prioritise issues.

This job was originally posted as www.jobsite.co.uk/job/959439215