Senior Systems Support Analyst

Data Careers Limited
£30k - £35k pa + Excellent Benefits
01 Nov 2017
16 Nov 2017
Contract Type
Full Time

Great opportunity for a Senior Systems Support Analyst to join a leading supplier of IT solutions to the public sector. The role will be support Customer & Internal IT systems, covering both Hardware and Software issues and requests

Job Title: Senior Systems Support Analyst

Location: Leeds

Job Type: Permanent

Salary: up to £35k plus excellent Benefits

Working as the Senior Systems Support Analyst you will be involved in the below;

  • Working collaboratively across teams on the shift left strategy to support the Service Centre's target of resolving 65% of Incidents at 1st line through the transfer of knowledge, documentation and training.
  • Responsible for the resolution of Priority 1 and Major Incidents escalated from the Service Desk within agreed SLA.
  • Work closely with the Problem Manager(s) in identifying and resolving the root cause of incidents, providing permanent solutions or acceptable work arounds.
  • Provide training, coaching and knowledge sharing with the System Support Analysts to increase technical knowledge.

Essential Skills/Experience required:

  • Windows Server 2012 R2 (and previous) based systems including DNS, DHCP, IIS, NPS, RDS, DFS,
  • Demonstrable experience in a 3rd line support capacity
  • Active Directory with multiple forests and forests with multiple domains
  • Microsoft Application Servers (i.e. Exchange, Lync/SFB , SharePoint, SQL Server)
  • Resilient systems, both locally and geographically

Preferred Skills;

  • Virtualisation Technologies (VMware, Hyper-V, XenServer)
  • SAN and Clustering technologies (Dell and HP SANs)
  • XenDesktop / XenApp
  • Microsoft System Centre (SCOM, SCCM, DPM)
  • AD Resource Forest models
  • Backup Technologies (CommVault, DPM, Veeam, Backup-Exec)
  • Enterprise grade server and storage hardware
  • Virtualization principles & technologies
  • PKI
  • Proxying (Forward and Reverse)
  • Disaster recovery technologies/ methodologies
  • Networking principles

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