Support Analyst

Trimble Solutions Ltd
Bristol (City Centre)
From £24,000 to £28,000 per annum plus excellent benefits
03 Nov 2017
16 Nov 2017
Contract Type
Full Time
Trimble is recruiting for a Support Analyst to fill an opportunity in Bristol, UK.

Responsibilities include:

  • Develop a deep understanding of both the functional and technical aspects of the Real Estate & Workplace Solutions (RE&WS) product suite
  • Thoroughly test client issues to recreate and assist in determining root cause
  • Using Trimble’s Salesforce tool, track and resolve client issues in a timely manner following appropriate Support procedures
  • Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements
  • Attend client status meetings to review open issues
  • Effectively and proactively manage client expectations
  • Foster positive relationships with clients to ensure client retention
  • Clearly document issue resolutions and confirm client understanding for closure of support cases
  • Perform and participate in on-going system training and knowledge transfer with internal personnel across departments
  • Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
  • Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
  • Approach all circumstances and interactions in a professional manner
  • Adhere to all internal policies and procedures as required by the RE&WS Information Security Management System (ISMS) as part of the ISO27001 standard
  • Requirements:

  • BA/BS in Business or Computer Science or equivalent experience
  • Proven experience in researching and resolving client issues
  • Software testing and troubleshooting experience
  • Service oriented
  • Interpersonal skills coupled with the ability to work across departmental boundaries
  • Excellent written and oral communication skills
  • Excellent analytical skills
  • Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines
  • Must be fluent in English
  • Preferences:

  • Knowledge of SQL and relational database structure
  • Technically proficient
  • Real estate, facility management, or capital/project management knowledge and experience
  • Generous Benefits Package:

    25 Days Holiday plus bank holidays37.5 hour working weekFlexible working (depending on department)Profit related bonus scheme (Qrtly)Pension SchemePrivate health schemeCycle to Work SchemeChildcare Voucher SchemeTrimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logis

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