Infrastructure Support Engineer

Icobus Limited
United Kingdom
£42K-£60K + Bupa, Pension, Life, 23 days
01 Nov 2017
16 Nov 2017
Contract Type
Full Time

Job Role: Infrastructure Support Engineer
Location: Gatwick Airport, Crawley
Package: x3 Positions, £42K / £50K / £60K (depending on experience & work hours)

Job Overview:

Required to work as part of a team providing Network Infrastructure support across a large client location. This role is a shift position working early, days & night shifts during the week, so well as being on call for 1 week, as part of a 3 person shift team on a rotating pattern.

Job Description:

The tasks will include (but not limited to):

  • Network installations and support.
  • Reconfiguring switch ports, as and when required.
  • Troubleshooting issues on all networking infrastructure.
  • Being a primary point of contact for user issues and queries.
  • Configuring and deploying network equipment.
  • Adhering to strict policies and processes around security and data protection.
  • Maintaining and managing the content and accuracy of the customer?s asset database.
  • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
  • Creating and maintaining comprehensive and meaningful updates in the customer?s ticket handling system.
  • Ensuring the escalation process is followed and any issues are communicated appropriately to customer management teams.

Essential Skills / Qualifications required:

  • Required skills and attributes
  • HPE Network preferably ASE or MASE
  • Or Cisco equivalent preferably CCNP or CCNA or above
  • Proven networking background
  • Exceptional customer service skills including the ability to simplify technical detail
  • Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
  • Confident, collaborative working style and able to interface with people of all levels.
  • Proactive approach to work activities & support of colleagues.
  • Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
  • Must have a strong understanding of all major aspects of systems and network equipment incl. Hard Ware, Firmware, Software & knowledge of multiple platforms.
  • Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packetshapers, Inflobox , Fortinet Firewalls.

Desirable Skills / Qualifications:

  • Network Management: HPE IMC and Solarwinds
  • IP Telephony
  • ITIL Service Management Foundation
  • Experience of IT incident management
  • Fluke & other cable test equipment
  • Though not required Security clearance would be helpful

Key Words:
CCNA / CCNE / CCNP / Firewalls / Switches / Configuration of switch ports

iCobus Limited is acting as the Employment Agency in the recruitment of this role, acting on behalf of it?s client.

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