Customer Insight Analyst

MBN Recruitment Solutions Ltd
Covent Garden
£45,000-£65,000 + Benefits + Bonus + DOE
07 Nov 2017
15 Nov 2017
Contract Type
Full Time

MBN?s client a leading retail company are in search for a Senior Customer Insight Analyst. We are looking for an experience Insight Analyst that is passionate about customer insight and be able to demonstrate a thorough understanding the companies customers, their behaviours, characteristics and relationship with the organisation.


Analyse project briefs and contribute to the design of the most appropriate analysis approach to be adopted

Code and undertake statistical analyses required by the brief for the project (such as cluster, factor, CHAID, regression analysis etc.)

Ensure all analytical and statistical analyses undertaken are accurate, significant and robust

Convert statistical analyses and results into meaningful customer insights relating to the business problem defined in the brief

Convert customer analyses and insights into recommendations that are actionable and have commercial impact

Prepare presentations of findings and recommendations and review with the Senior Customer Insight Analyst

Undertake the presentation of findings and recommendations to internal clients and support presentations for more senior stakeholders


Experience working with customer data to create insight

Advanced SQL user

Advanced user of SAS Base or SAS Enterprise Guide and Miner is desirable

Retail or Ecommerce Experience is desirable

Senior Stakeholder management and presentation skills

Degree Qualified, Maths, Stats, Operational Research or Equivalent

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