Customer Success Manager

Recruiter
Adecco
Location
Dundee
Salary
£30000 - £35000 per annum + Benefits
Posted
07 Nov 2017
Closes
15 Nov 2017
Contract Type
Permanent
Hours
Full Time
We are currently recruiting for a Customer Success Engineer for our client in Dundee. Our client, a global computer programming company, is looking for someone to join them as part of their newly formed Customer Acquisition Team. This is an exciting opportunity for a computer programmer who has an interest in sales and comes with a great benefits package, as well as fun events such as internal hackathons. The Customer Acquisition team will be working closely with the marketing, engineering and user experience teams to help identify, evaluate and develop customer acquisition channels for our client's online services. These services consist of using SDKs to help the software developers embed our client's specialised mapping experience into their websites and apps, and also a set of self-service tools which allow customers, who have no software development experience, to build their own map experiences. The Customer Success Engineer's role within this group is to educate and support new customers so they can evaluate and use these services successfully. You will need to be creative in the ways you attract new customers, use clever engagement tactics and have a good eye for high quality code writing. You will also need to be able to demonstrate the capabilities of our client's SDKs to a technical audience, to help build relationships with developers and enable them to integrate our client's services into their own applications. Some of the ways you will do this will be by - * Preparing technical education material (e.g. sample code, blog posts, screencasts), to help bring on new customers efficiently and encourage them to build something great with our client. * Giving presentations to potential customers, both as small groups and larger audiences. * Be able to work with customers to ensure their requirements are met by our client's product features, and also identify any areas for improvement. * Be active on various software development media platforms (e.g. Github, StackOverflow) to help promote our client and establish relationships with developers. Our client prides themselves on being agile and pragmatic while working at a quick yet sustainable pace to deliver to their customers in a timely manner. Our client never wants you to feel as though you are just a cog in the machine by providing regular reviews of their working practises to find ways to work more effectively and also to help staff learn and improve. They also encourage open communication, tight collaboration and a minimum amount of bureaucracy. They are working at making a place where good people can become great. To be successful in this role you will need the following - * A passion and knowledge of software development, as you will need to be able to show customers what they can do with the platforms and services. * A Computer Science, Engineering, Mathematics or similar degree, or have equivalent professional experience. * To be fluent in at least on OO language (e.g. C++, C#,Javasript) and also have an understanding of OOD (e.g. design patterns, SOLID). * To be able to communicate confidently with a technical audience, and be able to help people understand complex subjects quickly. * Strong problem solving and analytical skills as well as excellent written and oral skills, as you will need to be able to solve problems with customers and colleagues. * Be inquisitive, flexible, adaptable and eager to learn new technologies and roles. * The ability to work as part of a team while also being self motivated. * Show a willingness to travel in order to meet with customers and attend various events. * Experience of working within a Software as a Service business, as well as working with user communities. * Have a passion for 3D technology, mapping and VR/AR. * An awareness of marketing, data science, software engineering or product evangelism. In return for all of your hard work you will receive a very attractive salary as well as - * Contribution-based pension plan * 32 days annual leave * Private health cover * Life insurance * Childcare vouchers * Regular team lunches and after hours events * A fully stocked kitchen, full of food and drinks, for use on shift. If this sounds like the ideal role for you, don't hesitate to apply, however if you would like to have a quick chat prior to applying you can call Claudia on (01382) 225436. Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.