Start date: ASAP
Hours: 37 hours per week (9am-5pm)
Job Title: Corporate Credit Controller
Are you looking for a temporary assignment to see you through the next few months? Do you consider yourself as a diligent and capable customer service guru? Looking to broaden your skills whilst working with a market leading and popular organisation? If so this is the role for you!
Whats the goal?
The purpose of the role is to maximise cash flow and minimise bad debt whilst maintaining good customer relationships. You will be expected to manage a ledger of customers using various collection methods including verbal and written communication.
So what will you be doing?
You will be expected to collect all current cash owing to the business following each month's billing cycle, you will be required to forecast expected cash collection and identify and document any shortfall in order to attain cash collection targets. You must work with your customers to reduce any aged debt in a timely manner to meet agreed targets. This will involve dealing with customer's queries and internal queries within agreed SLA's.
Part of the role will be to mitigate any risk and take necessary escalation action as appropriate. You will be supplied with various reports that you will need to analyze in order to take any appropriate action necessary. You must meet business and industry standards when dealing with customer complaints.
You will be required to participate in full month end activities including various incentive days. Applying the companies values in all day to day activities. Safety Follow the safety & environmental policies, guidelines and procedures as directed by the business unit. Dimensions of Role This role is an operational role working closely with other areas of the business including Account Management, Finance, Billing and the Payment Processing Team. Working Relationships You will use effective networking and partnering with operational teams within the peer group and senior levels when necessary in order to resolve issues, share best practice and implement solutions to improve overall service levels.
You will inspire and support team members in order to achieve business results. Skills, Knowledge & Expertise Knowledge and Qualifications You will have a proven track record in a customer facing credit role. It would be desirable for you to hold the appropriate Credit related qualifications or to be working towards them. It would be desirable for you to have a level of financial knowledge and related system awareness. Must be aware of the commercial aims and objectives of British Gas. You must be able to use all relevant BG systems and billing platforms.
So what will you need?
It is essential for this role that you are a team player. You must have a strong desire to assist and support others with confidence and creditability while remaining calm and flexible with a positive outlook. You will have Impact and influencing skills. You must have strong communication skills and be effective when networking both internally & externally. It is desirable to have good analytical skills. You must be effective with decision making with a desire to succeed.
It is essential that you are able to identify, prevent and bring awareness to potential risks to the business. Key Behaviours You must be self-aware and able to self-manage and prioritise your workload and ledger.
You will be fully aware of your individual contribution to the team. You will demonstrate that you can deliver effectively and consistently against targets. You must be flexible and able to adapt to suit business changes when required. Person Specification You will need to be a strong and confident individual with a positive outlook. You will have a strong background in Credit / Finance. You must be able to communicate at all levels. You will provide support and act as an ambassador for the credit control department to the wider business. You must be highly motivated and target driven both as an individual and team player.
If this sounds like the role for you why wait? Apply now!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.
This job was originally posted as www.totaljobs.com/job/77391173