Credit Controller

07 Nov 2017
16 Nov 2017
Contract Type
Full Time

Claranet is one of Europe’s leading managed IT services providers that is growing both organically and through acquisition. We offer businesses hosting, networks and communications services and have revenues of £310m, over 6,500 customers and an outstanding record for delivering high quality solutions, across a wide range of industries. With over 1,800 employees, we are based in 24 offices across Europe and in Brazil.

The Credit Control team manages the credit control function of Claranet UK, incorporating all aspects of billing and collection including implementing Claranet UK’s credit policy, cash collection, cash forecasting, query resolution and aged debt management.


  • Manage allocated ledger to ensure:
  • the successful and timely delivery of accurate and agreed invoices
  • maximised cash collection
  • appropriate ledger ageing and debtor days
  • excellent customer experience is provided throughout the commercial relationship with the customer, providing high level customer engagement and a consistent approach
  • the resolution of customer queries
  • Work closely with customers and Claranet UK’s sales and implementation organisations to continually review and refine the processes involved in booking orders for customers, cash collection and commercial credit risk assessment.
  • Manage the collection of customer payments to ensure that customers adhere to agreed payment terms. Ensure that direct debits are accurate and any direct debit issues, including; chasing original paperwork and contacting the customer where direct debits have been cancelled or return unpaid, are resolved.
  • Ensure that invoicing is accurate and issued in a timely manner and where appropriate discuss billing upfront with customers to ensure expectations are met.
  • Ensure that all manual/ non-recurring invoices and credit note are appropriately authorised, accurate and raised in a timely manner.
  • All statements, dunning letters and termination of services letters to be issued in accordance with Claranet UK’s credit control procedures.
  • Act on overdue accounts using the appropriate process.
  • Ensure that all customer records are accurate and updated where required in a timely manner.
  • Ensure all new applications for credit are correctly vetted and to maintain records and monitor credit limits for existing customers, escalating any potential issues on agreements where the customer holds a high exposure.
  • Liaise with both internal and external customers promptly, efficiently and appropriately and act as a point of escalation for any issues raised within the team, whether inter-departmental or from customers or sales directly, ensuring that issues are resolved and payment received from customers.
  • To undertake additional ad hoc duties as directed by the Credit Control Manager.


  • Cash collection targets
  • Quality of the sales ledger in terms of collectability and ageing
  • Customer satisfaction
  • Identification and improvement (on-going) of best practice
  • These KPIs, as well as other traits, skills and knowledge requirements will be measured and monitored through Claranet UK’s performance management process.



  • Experience managing ledger and achieving results.
  • Demonstrable commercial acumen, with good understanding of the key elements of Claranet UK’s services.
  • Excellent communication and prioritisation skills, with proven ability to manage and prioritise multiple tracks of activity, without direct supervision in a fast-paced environment with tight deadlines.
  • Excellent verbal and written communication skills.
  • Able to demonstrate coordination and resolution of customer issues.
  • Highly motivated, pragmatic and energetic team player with a positive, determined, driven and can-do attitude
  • Ability to work cross-functionally
  • Willing to travel

  • ICM qualification
  • Experience of working for an IT and/or Telecoms business

  • This job was originally posted as