Credit Control Manager

Kelly Services
From £25,000 to £32,000 per annum Plus Bonus and excellent Benefits Pa
07 Nov 2017
16 Nov 2017
Contract Type
Full Time

Kelly Services has been engaged to recruit a Credit Control Manager for a highly recognisable and reputable Group Business based in Surrey.

The key responsibilities of the Credit Control Manager include:

Working in a fast paced environment, with an established and stable team, this role will be responsible for managing key client and third party relationships, supporting with projects and improvement initiatives. Overseeing a small team, you will be responsible for monitoring the day to day service delivery, alongside the below duties;

·Managing complex and large client portfolios (70,000 accounts between team)/ Outsourced Partners

·Manage any escalation proceedings, resolving complex queries and customer complaints

·Providing approval for any refunds or write offs, with attempt to mitigate any business losses

·Documenting MI and reporting for Senior stakeholders, including analysing trends, key performance indicators, and identify any anomalies

·Taking ownership of projects and being a key business liaison, including being a main point of contact for signing of terms and documents

·Support with process and procedure improvements, making appropriate recommendations for better efficiency and streamlining the implementation process.

The required skills for the Credit Control Manager are;

·A strong track record in credit management, dealing with complex high volume and high value B2B accounts (Ideally Minimum of 3years)

·It is essential to have previous management or supervisory experience and to have ideally dealt with third party providers.

·Experience of working with bluechip accounts, ideally with knowledge in Utilities/ Energy or Regulated environments would be advantageous.

·The role holder should be advanced in Microsoft Excel and have a strong working knowledge of billing systems/portals and query management systems.

If you feel that you have the skills and ambition for this role, then please show your interest by clicking Apply Here.

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